Last updated: September 2026
Every BurnTide order is covered by a 60-day money-back guarantee from the original purchase date. Product may be returned within that window, including empty bottles, for a refund less shipping and handling.
Email our support team at [email protected] with your order number. Note the date your parcel arrives, and start a claim a couple of weeks before the 60-day deadline rather than on the final day. Keep your order confirmation email.
Refunds are typically processed within 5–10 business days of confirmation, and returned to your original payment method, less shipping and handling.
Reach out via our contact page for any refund-related questions.